Login FAQ

Frequently Asked Questions

  1. I can see a 3 digit error code when trying to login
  2. I can’t remember my username
  3. I can’t remember my password
  4. I’m finding it hard to see all of the screen when logged in

1. I can see a 3 digit error code when trying to login

  • Error Code 201 – Incorrect username used
  • Error Code 204 – Incorrect password used
  • Error Code 213 – Account locked, please get in touch with us on 0141 889 5522
  • Error Code 301 – An issue at agencies side, please get in touch with them directly

2. I can’t remember my username

Using the “Recover your login details” button link on the login page will send you an e-mail that will include your username within. Please note you may need to scroll down to see this. Alternatively, if within office hours, please get in touch with us on 0141 889 5522, and we can provide you with it

3. I can’t remember my password

Please click on the “Recover your login details” link on the login page, and you will be sent an e-mail that will allow you to reset your password. Please note you may need to scroll down to see this. Also, when entering your password, please remember it is case sensitive.

5. I’m finding it hard to see all of the screen when logged in

When using smaller handheld devices, it may be best to use your device in landscape mode